Last updated: September 2026
This Refund & Cancellation Policy applies to transactions processed through MoneyDash TechSol Private Limited's platform, including AEPS, BBPS bill payments, mobile & DTH recharge, Domestic Money Transfer (DMT) and UPI Collection. Because these are largely instant, third-party-routed financial transactions, refund handling varies by service type as described below.
If a transaction fails after an amount has been debited but the service (cash withdrawal, bill payment, recharge, transfer or collection) was not successfully delivered, the amount is automatically reversed to the originating wallet or account as per the standard processing timelines of the respective bank or NPCI rail. No manual refund request is typically required for such auto-reversals.
Most auto-reversals for failed AEPS, BBPS, recharge, DMT and UPI Collection transactions are completed within 1–7 business days, depending on the processing timelines of the respective bank, biller or NPCI system. If a reversal is not received within this window, please contact our support team with the transaction reference ID.
Transactions that are successfully completed and confirmed (for example, a recharge that reflects on the operator's network, or a bill payment confirmed by the biller) are generally not eligible for refund or cancellation, as the funds have already been transferred to the receiving party or biller. Software licensing and white-label platform fees are governed separately by the applicable service agreement.
To raise a refund query, contact our support team at customercare@moneydashtechsol.in or call 86909 89850 with your transaction reference ID, date, amount and a brief description of the issue. Our team will investigate and respond within a reasonable timeframe.
Disputed transactions are investigated in coordination with the relevant bank, biller or NPCI system. Retailers and customers are expected to cooperate with any documentation requests to help resolve disputes promptly. Fraudulent chargeback claims may result in suspension of platform access.
We may update this policy from time to time to reflect changes in our services or partner-bank processes. Updates will be posted on this page with a revised "last updated" date.
For refund or cancellation queries, please contact us:
MoneyDash TechSol Private Limited
F-35, Balaji Tower-1, Near Manipal Hospital, Sikar Road, Jaipur, Rajasthan – 302039
Phone: 86909 89850
Email: customercare@moneydashtechsol.in