Last updated: September 2026
MoneyDash TechSol Private Limited is committed to providing a transparent and responsive process for addressing complaints and grievances from customers, retailers and distributors relating to AEPS, BBPS, recharge, DMT, UPI Collection or any other service offered on our platform.
In accordance with applicable guidelines, MoneyDash TechSol Private Limited has designated a Grievance Officer to address complaints that are not resolved through standard customer support channels.
Grievance Officer
MoneyDash TechSol Private Limited
F-35, Balaji Tower-1, Near Manipal Hospital, Sikar Road, Jaipur, Rajasthan – 302039
Phone: 86909 89850
Email: customercare@moneydashtechsol.in
Complaints can be raised through any of the following channels:
1. Phone: 86909 89850
2. Email: customercare@moneydashtechsol.in
3. Contact form on our website
Please include your transaction reference ID (if applicable), registered mobile number, and a clear description of the issue to help us investigate promptly.
Level 1 — Customer Support: Most queries and complaints are resolved directly by our support team upon first contact.
Level 2 — Grievance Officer: If a complaint is not resolved satisfactorily by customer support within the standard timeline, it may be escalated to the Grievance Officer using the contact details above.
Level 3 — Regulatory Channels: If a grievance remains unresolved, complainants may pursue escalation through the applicable regulatory or ombudsman channels as provided under RBI guidelines for payment and settlement systems.
We aim to acknowledge complaints within 24–48 hours and resolve most grievances within 7 working days. Complex cases involving third-party banks or NPCI systems may take longer, and we will keep you informed of progress throughout.
This policy may be updated periodically to reflect changes in our processes or regulatory requirements. Updates will be posted on this page with a revised "last updated" date.
For any grievance, please contact us:
MoneyDash TechSol Private Limited
F-35, Balaji Tower-1, Near Manipal Hospital, Sikar Road, Jaipur, Rajasthan – 302039
Phone: 86909 89850
Email: customercare@moneydashtechsol.in